Grievance Redressal
- All Consumer or Direct Seller Queries are submitted through the online portal
- The person who submits the complaint/request can review the status by calling our customer care using phone number +91 82487 05725
- All Grievance queries which are likely to be resolved within 15 days are solved at the lowest level of escalation matrix i.e. by the customer care representative who is answerable to the the officer mentioned below
- If the nature of the query is such that is not likely to be resolved within 15 days, the query will be escalated to the the the respective officer mentioned below
- The standard resolution timeline is 15 working days from the date of submission
- The escalated queries are to be resolved within 45 days from the date of submission
| Name of Officer | Contact Details | Resolution Timeline | Assignment / Escalation Trigger |
|---|---|---|---|
| AYYADURAI ABHISHEK | 8248705725 Teamwyntash@gmail.com |
15-45 Days | Queries which can take longer than 15 days
|
| PAULRAJ AJAY GOKUL | 7010176030 Teamwyntash@gmail.com |
15-45 Days | Product / Services Related Queries which taken longer than 15 days |
| SANDEEP KK RANJITH A |
8148162677
Teamwyntash@gmail.com 7010781974
Teamwyntash@gmail.com |
less than 15 Days | All Consumer queries which can be resolved within 15 days
|